Refund Policy

Last updated: 2025

Scope of This Policy

This Refund Policy applies to payments made directly to Optionpeak for logistics services. Third-party fees (e.g., customs duties, fuel surcharges) are non-refundable as they are passed through to carriers and authorities.

Service Cancellations

If you cancel a service request before pickup, a full refund will be issued minus a 15% administrative fee. Cancellations after pickup but before delivery may incur charges based on work already performed. No refunds are available after delivery is completed.

Service Failure Claims

If Optionpeak fails to deliver as per the agreed terms (e.g., guaranteed time-definite delivery), you may be eligible for a partial or full service fee refund. Claims must be submitted in writing within 7 days of the delivery date. Supporting documentation is required.

Processing Time

Refunds, when approved, will be processed within 10 business days. The refund will be credited to the original payment method unless otherwise agreed. We will notify you via email upon completion.

Non-Refundable Items

The following are non-refundable: customs brokerage fees, insurance premiums, and any surcharges applied by third parties. Shipping costs for returned items (if any) are the responsibility of the client.

Contact Information

If you have any questions about this policy, please contact us: