Frequently Asked Questions
Find answers to common questions about Optionpeak's logistics services, pricing, shipping, and more. If you don't see your question here, feel free to contact us.
Ask UsGeneral Questions
Everything you need to know about working with Optionpeak
Optionpeak provides freight consolidation, cross-border trucking, warehousing and distribution, and expedited shipping services across Canada and the US.
You can request a free quote by visiting our Contacts page or calling us at +1 204 563 8972. Our team responds within 24 hours.
We serve all major cities in Canada including Vancouver, Toronto, Calgary, Montreal, and also provide cross-border shipping to the United States.
Delivery times vary by service: standard freight consolidation takes 5-7 business days, cross-border FTL 2-3 days, and expedited shipping offers same-day or next-day delivery.
Yes. Our cross-border trucking services include full customs brokerage support. We handle all documentation and compliance.
We ship general freight, palletized goods, retail products, industrial equipment, and time-sensitive documents. Hazardous materials require prior notification.
Pricing & Payment
Transparent answers about our rates and billing
No. All fees are clearly listed in your quote. We believe in transparent pricing with no surprises.
We accept credit cards (Visa, Mastercard), bank transfers, and corporate accounts with net 30/60 terms.
Yes. We offer tiered pricing for high-volume shippers. Contact our sales team for a custom quote.
Cancellations before pickup are eligible for a full refund minus a 15% administrative fee. See our Refund Policy for details.
Shipping & Logistics
Answers about the shipping process and tracking
You will receive a tracking link via email or SMS. You can also log into your account on our website to see real-time updates.
If we miss a guaranteed delivery window, you may be eligible for a partial or full refund. Contact us within 7 days to file a claim.
Yes. Basic insurance is included with all shipments. You can purchase additional coverage for high-value items.
Freight consolidation combines multiple smaller LTL shipments into one full truckload, reducing costs and environmental impact. Optionpeak offers consolidation services for businesses across Canada.
Our Services
Explore our full range of logistics solutions
